Quick clarity on products, delivery and account application
Do you have a question about our hair accessories, orders, delivery times or requesting a purchasing account? Then chances are that your question has already been answered here. Is your question not listed here? Then feel free to contact us. We are happy to help you personally.
After approval of your purchasing account, you will have access to our online portal with insight into current purchase prices, tiered pricing and recommended retail prices.
Most items in the DHK assortment are available directly from stock. Orders are usually delivered within 48 hours.
You can also place single orders without a dealership. As a registered business customer, you get access to the full range of products with competitive purchase prices.
Yes, you are welcome to visit our showroom to view the assortment. Please contact us for an appointment with one of our advisors.
You can easily submit an application through our website. Upon approval, you will receive instant access to our dealer portal.
The dealer portal provides current pricing, ordering options, order status, invoices and product information all in one place.
Yes, each account is personal and intended for business use within your organization.
Yes, please contact our customer service department to update your information.
We accept invoice payment, iDEAL and bank transfer, among others. Invoice payment is only possible after approval of your account.
We offer warranty according to the legal provisions. In case of defects, please contact us for support.
Returns are only possible after consultation and within an agreed period. Customized products are excluded from return.
Please check your order upon receipt and report any damage immediately to our customer service department.
You can reach us by phone, email or through the contact form on our website.
Our showroom and customer service are open Monday through Friday from 8:30 am to 5:00 pm.
Is your question not yet answered?
– DHK Products team
We are happy to help you with product advice, purchasing and sales support.
Apply for a purchasing account
Are you active as a fireplace specialist, installer, chimney sweep or webshop? Then apply for a purchasing account and get access to the complete product range.
Where to buy.
Are you a consumer looking for DHK Products products? Through our points of sale, you can find a store, showroom or web shop that sells DHK products.
Everything in 1 place easy ordering
One purchasing account for multiple product groups and brands within the hearth industry
We deliver directly from stock. Order today and you will have your product within 48 hours.
As part of the IHS Group, DHK Products draws on knowledge and expertise from all the years of experience in the hearth industry.
We develop and test in the Netherlands and bring atmosphere and quality to Europe with our fireplace products.
